Delivery and returns

Shipping Conditions

Free International Shipping on all orders. Due to relocation all orders from tomassa.com will be shipped from our stock location in Hong Kong. Following order processing, credit authorization and verification, you will receive your order within approximately 7 to 10 business days (excluding weekends or holidays). Please note there may be delays due to customs which are out of our control.

FedEx Express Shipping

All Tomassa.com orders are shipped via FedEx Express.

USA and Canada : 4 to 8 business days according to the final destination (excluding weekends and holidays).
Europe: 4 to 6 business days
Asia and the Middle East: 2 to 6 business days
Australia and New Zealand: 3 to 7 business days

Note: All are estimated transit time excluding weekends and holidays. For orders shipped to P.O. Box addresses, rural areas, remote locations, and restricted countries, please allow additional time for orders shipped to these addresses.

Taxes and Duties

Prices displayed on the website are inclusive of duties and taxes. All applicable custom fees, taxes and duties are the responsibility of Tomassa. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Please note, on rare occasions custom agents may delay delivery of some packages.

Your privacy is important to us, and we know that you care about how information around your order is used and shared. We would like our international customers to be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

Order Processing Times 

Allow 3 business days to process your payment and order. Orders will normally dispatched within 3 business days, if not an email will be send to the customer.

All orders are subject to availability and credit card authentication. During sale periods, additional processing time may be required.

Order Tracking Information

Tomassa will keep you up to date every step of the way during the delivery process. All items dispatched by Tomassa will need to be signed for and can be tracked through the carrier's website using the tracking number sent at dispatch.

All items are fully insured to the correct value.

Once an order has shipped, we’ll send you an e-mail confirming the order with a FedEx tracking number. This tracking number can be used to check the status of the shipment. This tracking number can be used on FedEx website www.fedex.com, which may take 72 hours to be activated.

Refused or Uncollected Shipments 

If delivery of an order is refused, orders will be returned to our warehouse. You will receive a refund for the merchandise excluding shipping costs as shipping charges are non-refundable. You are responsible for the shipping charges and any duties, taxes and/or customs charges that are incurred on the package, on both the original and return shipments to Tomassa. This amount will be subtracted from your refund.

 

Tomassa Returns Policy

As well as complying with distance selling regulations, if for any reason you are unhappy with your Tomassa purchase you can return the jewellery to us within 14 days for your choice of exchange, full refund or a credit note. Unfortunately, due to hygiene reasons, Tomassa earrings are non-returnable*.

Any jewellery returned to Tomassa must be unworn and in an original and resalable condition with the tamper-evident label still attached. Jewellery must be returned with all tomassa packaging supplied with the purchase.

To return an item, log-in to your account at www.tomassa.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your invoice with your return, stating if you would like a refund or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Tomassa cannot take responsibility for return items damaged or lost in transit.

We will only refund upon receipt of the items and fully checked that items are qualified for return. If you have any questions about our returns policy, please get in touch with the Tomassa customer service team on info@tomassa.com

*your statutory rights are not affected