As well as complying with distance selling regulations, if for any reason you are unhappy with your Tomassa purchase you can return the jewellery to us within 14 days for your choice of exchange, full refund or a credit note. Unfortunately, due to hygiene reasons, Tomassa earrings are non-returnable*.
Any jewellery returned to Tomassa must be unworn and in an original and resalable condition with the tamper-evident label still attached. Jewellery must be returned with all tomassa packaging supplied with the purchase.
To return an item, log-in to your account at www.tomassa.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your invoice with your return, stating if you would like a refund or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Tomassa cannot take responsibility for return items damaged or lost in transit.
Please send your returns to the postal address below:
TPT Returns ℅ BJB Ltd 14 Kirby Street London EC1N 8TS
Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.
If you have any questions about our returns policy, please get in touch with the Tomassa customer service team on +44 (0)20 7242 0040 or customerservice@tomassa.com.
